Terms of Use

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "Borrower", or "Applicant") and Flexpaisa Services Private Limited ("Flexpaisa", "we", "us", or "our", CIN: U66190HR2026PTC150421, registered in Haryana, India). By accessing, browsing, registering, or applying through our website (https://flexpaisa.com) or any associated digital portal, you acknowledge that you have read, understood, and agreed to be unconditionally bound by these Terms, our Privacy Policy, and all applicable laws and regulations of the Republic of India. If you do not agree with any part of these Terms, you must immediately discontinue using our platform.

Flexpaisa operates exclusively as a technology-driven digital financial marketplace and loan aggregator connecting prospective borrowers with partner licensed financial institutions. CRITICAL DISCLOSURES: • Flexpaisa IS NOT a Bank, Non-Banking Financial Company (NBFC), or money lender. • Flexpaisa DOES NOT directly disburse loans, accept public deposits, or make independent credit sanction decisions. • All loan products, underwriting assessments, interest rate determinations, and direct account disbursals are conducted exclusively by our partner RBI-regulated Regulated Entities (REs), which include licensed Commercial Banks and NBFCs. • Direct Transaction Flow: All loan disbursals and repayments occur directly between the borrower and the partner Bank/NBFC without any intermediate pool or escrow accounts managed by Flexpaisa. • Zero Upfront Fee Policy: Flexpaisa's eligibility check and comparison services are 100% FREE for borrowers. We NEVER demand advance fees, file charges, or security deposits from users. Never transfer money to any personal UPI or bank account claiming to represent Flexpaisa.

In compliance with the Google Financial Services Advertising Policy, Meta Advertising Guidelines, and the RBI Fair Practices Code, transparent disclosures regarding personal loan terms available through our lending partners are outlined below: A. Repayment Period: • Minimum Repayment Tenure: 3 Months (90 Days) • Maximum Repayment Tenure: 60 Months (5 Years) B. Annual Percentage Rate (APR) & Fees: • Annual Percentage Rate (APR) ranges from 10.49% to 36% per annum, depending on the applicant's credit score (CIBIL/Experian), income stability, employment profile, and the underwriting policy of the chosen partner lender. • Processing fees typically range from 1% to 3.5% of the sanctioned loan principal, plus applicable GST (18%). C. Representative Example of Total Loan Cost: For a prospective borrower who is sanctioned a personal loan with the following parameters: • Loan Principal: ₹1,00,000 • Repayment Tenure: 12 Months (1 Year) • Interest Rate: 12.00% per annum (reducing balance) • Processing Fee (2% + 18% GST): ₹2,360 • Net Amount Disbursed to Account: ₹97,640 (₹1,00,000 - ₹2,360) • Monthly Equated Installment (EMI): ₹8,885 • Total Interest Paid over 12 Months: ₹6,619 • Total Amount Repaid over Tenure: ₹1,06,619 (Principal ₹1,00,000 + Total Interest ₹6,619) • Total Cost of the Loan: ₹8,979 (Interest ₹6,619 + Processing Fee ₹2,360) Note: Exact interest rates, processing fees, pre-closure charges, and loan terms vary across lending partners and are transparently communicated in the Key Fact Statement (KFS) provided prior to digital loan execution.

To utilize Flexpaisa and submit an eligibility enquiry for loan options, you must satisfy the following minimum criteria: (a) Be an individual citizen and permanent resident of India; (b) Be at least 18 years of age and not exceeding 70 years at the time of application; (c) Possess a valid Permanent Account Number (PAN) issued by the Income Tax Department of India; (d) Maintain an active, verifiable savings or salary bank account with a scheduled Indian bank; (e) Have a verifiable recurring source of monthly income (Salaried, Self-Employed Professional, or Business Owner).

By submitting information on our platform, you warrant and represent that: • All details submitted (including Name, Mobile, PAN, Income, Employment, and Pincode) are authentic, true, current, and complete. • You are not impersonating any other person or using another individual's PAN or financial documents. • Submitting fraudulent, manipulated, or counterfeit details is an offense under the Indian Penal Code, 1860, and the Information Technology Act, 2000, and may result in immediate blacklisting and criminal referral to law enforcement agencies.

Viewing matched loan options, receiving pre-approved indicative limits, or completing the eligibility checker on Flexpaisa DOES NOT constitute a contractual guarantee or legal commitment of loan approval. The decision to approve or reject a loan application, determine interest rates, mandate collateral/guarantors, and specify loan quantum rests solely within the sovereign discretion of the partner Bank or NBFC under their respective risk and credit underwriting guidelines. Flexpaisa bears no legal liability for loan rejections or credit modifications made by partner lenders.

In accordance with RBI Digital Lending Directives, borrowers are entitled to a Cooling-Off / Look-Up Period (typically ranging from 1 to 3 days depending on loan tenure) determined by the lender, during which the borrower may exit the digital loan without penal consequences by repaying the principal amount and the proportionate APR for the interim duration. Detailed terms regarding look-up periods are set forth in the lender's sanction documentation.

By entering your mobile number and verifying the One-Time Password (OTP) on Flexpaisa: • You explicitly consent to receive transactional and promotional communications from Flexpaisa and its authorized lending partners regarding loan options, status alerts, and financial offers via SMS, Email, Telephone Calls, and WhatsApp. • This express consent supersedes any registration on the National Customer Preference Register (NCPR) or Do-Not-Disturb (DND) registries, as permitted by Telecom Regulatory Authority of India (TRAI) regulations for transactional and consent-backed financial services. • You may opt out of promotional communications at any time by sending an unsubscribe request to flexpaisaservices@gmail.com.

All content featured on Flexpaisa — including but not limited to web designs, trademarks, brand names, visual logos, software source code, proprietary algorithms, eligibility calculators, and graphic user interfaces — is the sole and exclusive intellectual property of Flexpaisa Services Private Limited. Any unauthorized copying, scraping, reverse-engineering, commercial distribution, or mirror replication without express prior written authorization is strictly prohibited.

To the maximum extent permissible under applicable Indian law, Flexpaisa, its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, punitive, incidental, or consequential damages resulting from: (a) The use or inability to use our digital matching platform; (b) Decisions, actions, omissions, or loan rejections by third-party partner lending institutions; (c) System outages, technical latency, network errors, or unauthorized data access outside our reasonable control; (d) Any financial decisions, loan contracts, or repayments undertaken between you and any third-party lender. You agree to indemnify and hold harmless Flexpaisa against any claims, losses, liabilities, or legal costs arising from your breach of these Terms or provision of inaccurate personal/financial information.

These Terms of Use shall be governed by, interpreted, and construed in accordance with the substantive laws of India, without reference to conflict of laws principles. In the event of any legal dispute, controversy, or claim arising out of or relating to these Terms or platform usage, the parties shall endeavor to resolve the matter through amicable bilateral conciliation. If unaddressed within 30 days, the courts located in Haryana, India, shall possess exclusive territorial and subject-matter jurisdiction.

For any questions, operational grievances, or complaints concerning our platform or loan facilitation services, please contact our compliance desk: Level 1 — Grievance Redressal Officer: • Grievance Officer: Umesh • Legal Entity: Flexpaisa Services Private Limited • Corporate Identification Number (CIN): U66190HR2026PTC150421 • Email: flexpaisaservices@gmail.com • Registered Location: Haryana, India • Operational Hours: Monday to Saturday (10:00 AM – 6:30 PM IST) • Resolution Timeline: Acknowledgement within 48 hours; resolution within 30 business days. Level 2 — Escalation to Reserve Bank of India (RBI): Under RBI Digital Lending Regulations, if your complaint remains unresolved within 30 days, you may lodge a complaint with the RBI: • RBI Complaint Management System (CMS Portal): https://cms.rbi.org.in • RBI Sachet Portal (For digital lending complaints): https://sachet.rbi.org.in